Return and Refund Policy

If you're not completely satisfied with your purchase, you may request a return within 30 days after receiving your order. Returned products must be unused, uninstalled, and in their original packaging. Custom-made fixtures, personalized finishes, clearance items, and special-order products are generally non-returnable unless they arrive damaged or defective. Please contact our Customer Care team before returning any item so we can provide return instructions and authorization.

Your return request must be submitted within 30 calendar days after your order is delivered. Once approved, we'll provide return instructions and the return shipping address. We recommend keeping the original packaging until you're certain you'll keep the fixture, as safe packaging is essential for protecting delicate materials such as natural alabaster, glass, and crystal during return transit.

You may return an opened fixture if it remains in new, unused condition with all original components, hardware, manuals, and packaging included. Products that have been installed, modified, damaged after delivery, or returned without proper packaging may not qualify for a full refund. Because our lighting is handcrafted, every returned item is carefully inspected before the refund is processed.

After your returned product arrives at our warehouse, our team will inspect it to verify its condition. Once approved, your refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take an additional 3–7 business days for the funds to appear in your account.

Once your return has been approved, we'll process your refund using the same payment method used for the purchase. If your original payment method is unavailable, our customer service team will work with you to arrange an alternative solution. Refund notifications will be sent by email once processing has been completed.

Original shipping fees are typically non-refundable for customer-initiated returns. However, if the item arrives damaged, defective, or the wrong product was shipped, Munest will cover the applicable shipping costs and provide an appropriate resolution, including replacement parts, replacement products, or a full refund where applicable.

Yes.

If you'd like a different fixture, please contact us before returning your original item. Standard products that remain unused and uninstalled may qualify for exchange according to our return policy. Custom-made lighting is generally not eligible for exchange unless manufacturing defects are confirmed.

Yes.

If you ordered the wrong finish, such as Brushed Brass instead of Matte Black, we'll be happy to assist with an exchange whenever inventory is available. Please note that custom finishes, special-order colors, and made-to-order products cannot usually be exchanged because they are produced specifically for your order.

Yes.

If the fixture size doesn't suit your space, contact us before installation. Eligible stock items may be exchanged according to our return policy. For large chandeliers or custom dimensions produced specifically for your project, exchanges are generally unavailable. We recommend confirming dimensions carefully before placing your order, and our lighting consultants are always happy to help.

Although every Munest fixture undergoes quality inspection and protective packaging before shipment, transit damage can occasionally occur. If your order arrives damaged, please notify us within 7 days and provide your order number along with clear photos of the damaged item, the shipping carton, all packaging materials, and the shipping label. If damage is visible at delivery, we recommend accepting the shipment while noting "Damaged Upon Arrival" with the carrier whenever possible. Depending on the situation, we'll provide replacement parts, a replacement product, a repair reimbursement, or another appropriate solution at our discretion.

Yes.

If the glass was damaged during shipping and the claim is reported within the required timeframe, we'll review the claim and provide an appropriate solution under our shipping damage policy. If the glass is accidentally broken after installation, replacement glass can usually be purchased separately. Simply provide your order number and photos of the damaged part so we can identify the correct replacement.

Yes.

Munest uses genuine natural alabaster, a premium stone with unique veining and translucency. If an alabaster panel is cracked during shipping, we'll arrange a replacement under our shipping damage policy. If damage occurs after installation or through accidental impact, replacement panels are also available for purchase. Since natural stone is unique, every replacement piece will feature its own distinctive veining and color variation while maintaining the overall design of your fixture.

If hardware, mounting accessories, rods, glass, crystals, or electrical components are missing, please send us your order number together with photos of all received packages and contents. We'll compare the shipment with our packing records and arrange any confirmed missing parts promptly. Please inspect all cartons carefully before reporting missing components, as larger chandeliers are often shipped in multiple packages.

Our warranty protects eligible lighting and furniture products against defects caused by manufacturing or material issues under normal residential use. If a covered defect is confirmed during the warranty period, Munest may provide replacement parts, a comparable replacement product, or another appropriate solution, including a refund when applicable. All warranty claims are reviewed individually by our service team.

Our warranty excludes damage caused by improper installation, unauthorized modifications, misuse, neglect, incorrect voltage, natural disasters, commercial overuse, or accidental impact after delivery. Because natural materials such as alabaster and marble feature inherent variations in color and veining, these characteristics are considered normal and are not manufacturing defects. Consumable items such as light bulbs are also excluded unless otherwise specified.

Your warranty starts on the date your order is delivered. During the first 30 days, eligible purchases are also protected by our Return Policy. After that period, valid manufacturing defects will continue to be covered under our Limited Warranty for the remainder of the three-year warranty period. Proof of purchase is required for all warranty claims.

Our standard 3-Year Limited Warranty is designed to provide long-term protection for residential customers. While we do not currently offer optional warranty extensions, our customer support team continues to provide replacement parts and technical assistance whenever possible, even after the warranty period has ended.

Yes. We offer replacement parts for most Munest lighting fixtures.

We maintain long-term availability for many replacement components, including glass shades, alabaster panels, crystal elements, rods, mounting hardware, canopies, electrical components, and LED drivers. To ensure compatibility, simply provide your order number or product model when contacting our support team. Our goal is to help you enjoy your fixture for many years without needing to replace the entire light.

Yes.

Whether your glass shade was damaged during shipping or broken after installation, our team can usually provide a matching replacement. Since some of our glass is handcrafted, slight variations in texture, thickness, or color may occur, which reflects the artisanal nature of the product. We'll do our best to match the original appearance of your fixture as closely as possible.

If the LED driver in your Munest fixture requires replacement, please contact our technical support team with your order number and photos of the driver label. We'll help identify the correct replacement and provide installation guidance when needed. For products still within the warranty period, qualified replacement drivers may be supplied according to our warranty policy. We recommend that all electrical components be installed by a licensed electrician.