Ordering
How do I place an order?
How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. You'll need to create an account or checkout as a guest. We accept major credit cards, PayPal, and other secure payment methods.
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes! You'll receive an email confirmation immediately after placing your order, followed by shipping notifications with tracking information once your order ships.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
For Non-Fast Delivery items
Pre-Sale Funiture Lead Time
Process Time: 2-3 weeks
Shipping Time: 4-6 weeks
Pre-Sale Light Fixture Lead Time
Processing Time: 2-3 weeks
Shipping Time: 3 weeks
For Fast Delivery items
Warehouse In-stock Lead Time
Shipping Time: 4-6 days
Do you offer white glove delivery?
Do you offer white glove delivery?
Yes! For large furniture items, we offer white glove delivery service which includes delivery to your room of choice, unpacking, assembly, and packaging removal. This service is available for an additional fee and can be selected at checkout.
How can I track my order?
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can also track your order by logging into your account and viewing your order history.
Returns and Refunds
What is your return policy?
What is your return policy?
We offer a 30-day return policy for most items. Products must be unused, in original condition, and in original packaging. Custom or made-to-order items are final sale and cannot be returned.
How do I initiate a return?
How do I initiate a return?
Contact our customer service team at support@munest.com with your order number and reason for return. We'll provide you with a return authorization number and instructions. Please do not ship items back without authorization.
Who pays for return shipping?
Who pays for return shipping?
For defective or damaged items, we cover return shipping costs. For standard returns or exchanges, the customer is responsible for return shipping fees. We recommend using a trackable shipping method.
When will I receive my refund?
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Please allow an additional 5-10 business days for the credit to appear on your statement.
Can I exchange an item?
Can I exchange an item?
Yes! If you'd like to exchange an item for a different size, color, or style, please contact us at support@munest.com. We'll help facilitate the exchange process.
What if my item arrives damaged?
What if my item arrives damaged?
We're sorry if your item arrives damaged! Please contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange for a replacement or full refund at no cost to you.
