FREQUENTLY ASKED QUESTIONS

Find answers to common questions about orders, shipping, returns, and more.

We're here to help! Browse our most frequently asked questions below, or contact our customer service team at
support@munest.com
for personalized assistance.

Ordering

 How do I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout. You'll need to create an account or checkout as a guest. We accept major credit cards, PayPal, and other secure payment methods.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Will I receive an order confirmation?

Yes! You'll receive an email confirmation immediately after placing your order, followed by shipping notifications with tracking information once your order ships.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

For Non-Fast Delivery items

Pre-Sale Funiture Lead Time

Process Time: 2-3 weeks

Shipping Time: 4-6 weeks

Pre-Sale Light Fixture Lead Time

Processing Time: 2-3 weeks

Shipping Time: 3 weeks

For Fast Delivery items 

Warehouse In-stock Lead Time

Shipping Time: 4-6 days

 

Do you offer white glove delivery?

Yes! For large furniture items, we offer white glove delivery service which includes delivery to your room of choice, unpacking, assembly, and packaging removal. This service is available for an additional fee and can be selected at checkout.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can also track your order by logging into your account and viewing your order history.

Returns and Refunds

What is your return policy?

We offer a 30-day return policy for most items. Products must be unused, in original condition, and in original packaging. Custom or made-to-order items are final sale and cannot be returned.

How do I initiate a return?

Contact our customer service team at support@munest.com with your order number and reason for return. We'll provide you with a return authorization number and instructions. Please do not ship items back without authorization.

Who pays for return shipping?

For defective or damaged items, we cover return shipping costs. For standard returns or exchanges, the customer is responsible for return shipping fees. We recommend using a trackable shipping method.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Please allow an additional 5-10 business days for the credit to appear on your statement.

Can I exchange an item?

Yes! If you'd like to exchange an item for a different size, color, or style, please contact us at support@munest.com. We'll help facilitate the exchange process.

What if my item arrives damaged?

We're sorry if your item arrives damaged! Please contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange for a replacement or full refund at no cost to you.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.


Our customer service team is here to help! Reach out and we'll get back to you within 24 hours.

EMAIL US: support@munest.com

CALL US: +1 (212) 380-7263

HOURS: Mon-Fri, 9AM-7PM PST

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